Privacy Policy

AION BIOWELL CLINIC

Effective Date: September 8, 2025

1. INTRODUCTION

At AION BioWell Clinic ("we," "us," or "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our spa location, use our services, or interact with our website.

This Privacy Policy is designed to comply with relevant Texas and United States laws and regulations concerning data privacy and protection, including the Texas Identity Theft Enforcement and Protection Act and applicable federal laws.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our services or website.

2. INFORMATION WE COLLECT

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

Schedule and Confirm appointments
Register for a membership

Complete forms or surveys
Sign up for our newsletter
Contact our customer service

This information may include:

Name, address, email address, and phone number
Date of birth
Payment And Billing Details
Health information Relevant to our services
Service preferences and history
Emergency contact information

2.2 Health Information

For certain services, we may collect information about your health conditions, allergies, medications, and treatment preferences to ensure your safety and provide appropriate services. This health information is collected and maintained in accordance with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA) where relevant to our operations.

2.3 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

IP address
Browser type
Operating system
Referring URLs
Time spent on pages
Links clicked
Other browsing information

2.4 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

3. HOW WE USE YOUR INFORMATION

3.1 Primary Uses

We may use the information we collect for the following purposes:

To provide and manage our services
To process and complete transactions
To Schedule and Confirm Appointments
To personalize Your Experience
To improve our services and website
To communicate with you about services, promotions, and events
To respond to your inquiries and provide customer support
To administer membership programs
To ensure the safety of our clients during treatments
To Communicate Results,Follow-ups and Reminders
To Comply with Legal/Regulatory Requirements

3.2 Marketing Communications

With your consent, we may send you marketing communications about our services, special offers, and events. You can opt out of these communications at any time by:

Following the unsubscribe instructions in any email we send
Contacting our customer service
Updating your preferences in your account settings

3.3 Health Information Use

Health information is used solely for the purpose of providing safe and appropriate clinic services and is accessible only to staff members directly involved in your treatment.

4. DISCLOSURE OF YOUR INFORMATION

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

Payment processors
Appointment scheduling software providers
Email marketing services
Website hosting providers
Analytics services

These service providers are contractually obligated to use your information only for the purposes of providing services to us and to maintain appropriate security measures.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any change in ownership or uses of your personal information.

4.4 With Your Consent

We may disclose your information for any other purpose with your consent.

5. DATA SECURITY

We implement appropriate technical and organizational measures to maintain the safety of your personal information. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your data.

6. DATA RETENTION

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Client records, including health information, are typically retained for 7 years after your last visit, in accordance with Texas business record retention recommendations and industry standards. Financial transaction records are maintained in accordance with Texas and federal tax requirements.

7. YOUR PRIVACY RIGHTS

7.1 Access and Update

You have the right to access and update the personal information we hold about ou. You can review and change your personal information by:

Logging into your account on our website
Contacting our customer service
Visiting our clinic location

7.2 Data Portability

Upon request, we will provide you with a copy of your personal information in a structured, commonly used, and machine-readable format.

7.3 Deletion

You may request the deletion of your personal information, subject to certain exceptions prescribed by law.

7.4 Opting Out

You can opt out of marketing communications at any time. However, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

7.5 Do Not Track Signals

We do not currently respond to "Do Not Track" signals or other similar mechanisms. However, some browsers have incorporated "Do Not Track" features. Most of these features, when turned on, send a signal to websites you visit indicating you do not wish to be tracked. We respect your privacy choices and will continue to monitor developments in this area.

8. CHILDREN'S PRIVACY

Our services and website are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information in accordance with the Children's Online Privacy Protection Act (COPPA).

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at the address provided in Section 12 so that we can delete the information.

9. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policy of every site you visit.

10. INTERSTATE AND INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and maintained on computers located outside of your state or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. Our servers are located in the United States, and all processing of your information occurs in the United States.

If you are located outside the United States and choose to provide information to us, please note that we transfer the information to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

11. CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.

12. CONTACT US

If you have any questions about this Privacy Policy or our privacy practices, please contact our Privacy Officer or Data Protection Representative at:

Aion BioWell Clinic

Address: 509 Hwy 90 West Castroville, Texas, 78009

Phone: 1(210) 504 6459
Email Address:
Website: aionbiowellclinic.com

Texas residents may also have specific rights under Texas law regarding their personal information, and may contact the Office of the Texas Attorney General for more information: https://www.texasattorneygeneral.gov/

13. YOUR CALIFORNIA PRIVACY RIGHTS

While Aion Biowell clinic is based in Texas, we recognize that California residents may have additional privacy rights under the California Consumer Privacy Act (CCPA) and California Online Privacy Protection Act (CalOPPA). If you are a California resident, you may have the right to request information about our data collection practices and request access to or deletion of your personal information.

14. SECURITY BREACH NOTIFICATION

In the event of a security breach affecting your personal information, we will comply with all applicable breach notification laws, including the Texas Identity Theft Enforcement and Protection Act. This includes providing appropriate notice without unreasonable delay following discovery of a breach.

By using our services or website, you acknowledge that you have read and understand this Privacy Policy.